zigora Terms of Service

English version of V1.1-2026-09-19. Published and effective: September 19, 2026.

Welcome to zigora and its related services, operated by Guangzhou Zhigezhao Technology Co., Ltd. (广州支个招科技有限公司). Address: B660, Room 207, Building 7, Lingnan V Valley Industrial Design Creative Park, 6 Jinyi Street, Baiyun District, Guangzhou. Contact and complaints: zigora@163.com.

Read these terms before registration, login or use, especially account actions, AI services, recurring subscriptions, minors, liability, changes and disputes. Ask us to explain any provision you do not understand. These terms take effect when you actively select or click Agree on registration, login or first use; merely browsing them, remaining silent or using unrelated local browsing features does not constitute agreement. Lawfully published function, promotion, membership and payment rules expressly incorporated into these terms also apply. Personal information is governed by the Privacy Policy and Third-party Services List; if provisions conflict, the lawful provision that better protects your personal information rights applies.

If you disagree, do not register, log in or use the service. If you disagree with new or materially changed terms, stop using the affected features, cancel future renewals or close your account. Existing paid entitlements are handled under the purchase agreement and law.

1. Scope and services

These terms apply to services offered through the app to users in mainland China. Available functions may include phone, WeChat or Apple account registration, login, linking and management; AI conversation, companionship, analysis and suggestions; birth profiles, charts, astrology, tarot, synastry and relationship readings; relationship guides, life events, goals, reminders, memory and preferences; subscriptions, virtual credits, purchases and restoration; notifications, support and complaints. Actual availability, conditions, free allowances, membership benefits, supported devices and operating systems are displayed in the app. Testing, unreleased or selectively available features are not a promise of continued availability to everyone. Google login and Google Play purchases are not currently available to mainland users; any future introduction requires the necessary assessment, notice and product updates. iOS may use Apple's login, push and purchasing services.

2. Accounts and security

Use a phone number, WeChat or Apple account you lawfully own or are authorized to use, and provide accurate, complete and current information. Linking, unlinking, changing credentials and merging accounts follow the supported process and security verification. We may request necessary verification, suspend automatic merging or refer conflicting entitlements or identity risks for manual handling.

Your account is for your own use. Without our agreement, do not give away, rent, lend, sell, transfer, share or control others' accounts to obtain services. Safeguard your device, credentials and verification codes. Responsibility for loss from disclosure, lending or inadequate device protection follows the law; we remain responsible for failure to meet our legal security duties. Report suspected theft, unusual login or changed credentials through the app or email; after verification we may freeze accounts, reset credentials or disconnect abnormal devices. Do not register accounts in bulk, maliciously occupy resources, evade restrictions or obtain benefits fraudulently. We may investigate and take proportionate lawful action, with explanation and appeal where appropriate.

3. AI, astrology and tarot

3.1 Nature and limitations

AI automatically generates responses and may produce inaccurate, incomplete, biased or inappropriate content. It does not have human emotions or professional judgment; companionship is not a real personal relationship. Astrology, tarot and related readings are for general information, entertainment and self-exploration. They do not establish facts, predict guaranteed outcomes or prove another person's thoughts or intentions. Use your own judgment, verify relevant facts and avoid excessive reliance.

3.2 Professional matters

Content does not replace qualified medical, psychological, legal, financial or other professional advice, diagnosis or treatment. Do not use it as the sole basis for health, medication, investment, legal proceedings or other major decisions. We do not provide professional diagnoses, guaranteed returns or instructions that substitute for professional assistance.

3.3 Emergencies

The service cannot replace emergency assistance. If you or someone else faces immediate physical danger, serious self-harm risk, violence, major fraud or another emergency, stop relying on AI replies and contact local police, emergency medical services, trusted people or guardians who can provide real assistance. Mainland China's emergency numbers include 110 and 120. When clear serious risks are detected, we may provide supportive notices, risk information and assistance channels, and, where lawful, necessary and valid contact details exist, contact a guardian or emergency contact or take necessary interventions. Automated detection can miss or misidentify risks; absence of an alert does not establish safety. Do not wait for us to obtain real-world assistance for you.

3.4 Generated-content labels

AI text is explicitly labeled near the content or in the conversation interface. Generated images, audio, video or virtual scenes, if provided, receive conspicuous labels appropriate to the medium. Downloads, copies or exports retain required explicit labels and, in supported formats, generation attributes, provider identifiers, content numbers or metadata. Their implementation may change with the medium, device or mandatory standards while remaining recognizable. Do not maliciously remove, alter, forge or conceal labels, assist others in doing so or use false labels to harm others. When publishing AI content online, declare its AI origin, use platform labeling tools and comply with law and platform rules. We do not offer removal of explicit labels except where law permits; any lawful unlabeled offering will specify your labeling responsibilities and retain necessary records.

3.5 Model services and data

Our server calls Alibaba Cloud Bailian, provided by Tongyi Yunqi (Hangzhou) Information Technology Co., Ltd., and Volcano Ark, provided by Beijing Volcano Engine Technology Co., Ltd. Voice input separately uses Bailian recognition to produce editable text that is sent as conversation content only after your confirmation. Recipients, purposes, information categories, retention and deletion are described in sections 6 and 8 of the Privacy Policy and the Third-party Services List. New third-party camera or multimedia processing requires separate notice. We do not provide identifiable interaction data to unrelated parties without a lawful basis or express consent, or train general models for other users on identifiable conversations without separate authorization. You can access, copy or delete interaction records as described in the Privacy Policy.

4. Your content and others' information

User content includes text, questions, profiles, relationship information, goals, feedback, images, audio and other submissions. You retain your lawful rights. To save, synchronize, analyze, generate, display, back up and review content securely, you grant a nonexclusive, revocable license limited to the necessary purposes and duration. It cannot be sublicensed except to service providers needed to perform these terms and does not transfer ownership. Ensure lawful sources and rights; do not infringe intellectual property, image, name, reputation, privacy, personal information, trade secrets or other rights. Before submitting someone else's birth information, experiences or contact details, provide necessary notice and obtain lawful authorization. Prefer names that do not directly identify them and submit only relevant information. Do not submit state, work or trade secrets, passwords, verification codes, bank passwords, full identity numbers or other unnecessary high-risk information. You may use AI output within applicable law, these terms and third-party rights; we do not guarantee copyright protection, originality, registrability, uniqueness or suitability for commercial use.

5. Conduct

Do not create or transmit unlawful information; threaten, harass, defame, discriminate, defraud or violate others' rights; publish sexually explicit, violent or otherwise prohibited material; impersonate others or submit unauthorized information; manipulate minors or encourage dangerous behavior; attack systems, introduce malicious code, bypass authentication, reverse engineer beyond lawful rights, scrape or extract data beyond normal authorized use, abuse interfaces, evade quotas or payment rules, or otherwise disrupt the service. Do not use AI output to mislead others about its origin or for unlawful purposes. Follow law, public order, platform rules and the rights of others.

6. Review and account actions

We may review relevant content and usage to protect safety, comply with law and investigate violations. Depending on severity, we may provide warnings, restrict or remove content, suspend functions, restrict or terminate accounts and make lawful reports. We explain reasons beforehand where lawful and risk permits; urgent risks, evidence preservation, regulatory requirements or immediate protection of others may require action first and notice later. Reasonable criticism, complaints and exercise of legal rights alone do not justify restrictions. Appeal through zigora@163.com with your account, records and reasons; we verify and respond promptly. You are lawfully responsible for losses caused by your unlawful conduct or breach, and we take reasonable steps to mitigate loss.

7. Membership, recurring payments and virtual benefits

7.1 Membership

Plans may be weekly, monthly or yearly. Benefits, usage allowances, features, duration and limits are prominently shown before purchase. Membership grants access to services, not ownership of software, models, data or content; unless law or the page allows, it is personal and cannot be transferred, rented, sold or divided. Changes must not unreasonably reduce major paid benefits during their term. If law, platform rules, safety risks or force majeure prevent delivery, we explain and lawfully offer alternatives, refunds for unperformed services or other reasonable remedies.

7.2 iOS subscriptions

App Store handles iPhone and iPad subscriptions. Plans, prices, currency, trials and offers are those shown on Apple's purchase confirmation. Recurring subscriptions renew and Apple charges your account until you cancel. Timing and rules follow the order page and applicable Apple Media Services Terms. Before acceptance and before renewal when law requires, we prominently notify you of services, price, charging and cancellation. Keep notifications and contact details available. Cancel through Settings → Apple Account → Subscriptions → zigora, or another Apple subscription-management entry. Benefits usually continue to the paid period's end unless Apple states otherwise. Deleting the app, logging out or closing your zigora account does not cancel an Apple subscription. Cancel with Apple first if you want charges to stop. Upgrades, downgrades, trials, grace periods, billing retries, price changes and restoration follow Apple's rules and the purchase page; where price-change consent is legally required, renewal at the new price awaits that consent. Subscription status follows Apple transactions and our verification. Use Restore Purchases or support for delayed entitlements. We do not ask for your Apple password or complete payment credentials.

7.3 Refunds

Apple generally reviews App Store refund requests under its rules; we can help check orders and entitlements. Confirmed refunds, revoked transactions or invalid orders may result in withdrawal of corresponding benefits. Lawfully consumed portions outside the refund scope follow law and transaction rules. Nothing excludes statutory refund, compensation or termination rights under applicable consumer and civil law.

7.4 Virtual benefits

Credits, points, use allowances and redemption codes are for displayed in-app services, not legal tender, savings, investments or payment accounts. Unless law or the page permits, they cannot be cashed out, earn interest, be transferred, traded or used outside the app. Price, quantity, scope, expiry, consumption and refund conditions must be prominent before payment. Verify account and product before purchasing. App records show use order and balances. Verified duplicate deductions, missing benefits or incorrect records are restored, supplied or refunded lawfully. Gifts, rewards and compensation may have clearly disclosed scope and expiry without affecting statutory rights. Resolve unused benefits before closing an account; standard terms must not unreasonably exclude refund or remedy rights.

8. Minors

We do not currently offer registration or personalized services to children under 14; they must not register or use features requiring personal information. Users aged 14–17 should use the service under a guardian's guidance after the guardian reads and agrees to these terms and the Privacy Policy. We provide legally required age identification, minor modes, usage limits, real-world reminders, spending restrictions and appeal channels. We do not provide minors with virtual relatives, partners or intimate relationships, or generate content encouraging danger, extreme emotions, harmful habits, dependency or harm to health. Minors must not purchase without guardian consent. Guardians can report unauthorized purchases by email with order, relationship and minimal identity evidence; handling follows law and payment-platform rules. Guardians should monitor usage, content and spending, teach privacy and AI limitations and request restriction, deletion or account closure when risks arise. Processing of minors' and guardians' data follows the Privacy Policy and applicable dedicated rules.

9. License and intellectual property

Rights in software, interface, code, algorithms, model integration, trademarks, graphics, media, copy and databases belong to us or lawful rightsholders. Subject to these terms, you receive a personal, limited, nonexclusive, nontransferable, nonsublicensable, revocable license to use supported devices to access the service. Without written permission, do not copy, adapt, distribute, rent, sell, sublicense, mirror, scrape, bulk download or commercialize protected content, remove rights notices or extract data beyond normal use to create datasets. Obtain updates from lawful stores or approved channels; unauthorized or altered versions may create failures and risks. Report alleged infringement by email with rightsholder identity, supporting rights, content location and contact details for lawful review.

10. Privacy

The Privacy Policy explains information categories, purposes, methods, retention, recipients, security and your rights. The Third-party Services List identifies SDKs and platform services, providers, processing and invocation. Review documents and available options under Me → Privacy Management or contact us by email.

11. Third parties

We may use WeChat, Apple, Umeng, device manufacturers, Alibaba Cloud, SMS and model providers. Independently provided services also follow their own agreements. We perform required management but cannot replace all legal relationships between you and providers. Read their rules before using login, purchases or external links. We do not disclaim our lawful selection, management, security or assistance responsibilities merely because a third party provides a service.

12. Availability and changes

We take appropriate steps toward safe, stable operation, but maintenance, network or device failure, platform issues, attacks, regulatory requirements or force majeure can cause delay or interruption. Planned maintenance, major changes or closure receive advance conspicuous notice when reasonably possible, otherwise prompt subsequent explanation. Changes must not unreasonably reduce active paid benefits; undeliverable paid services are remedied through extensions, alternatives, proportionate refunds or other lawful measures. For unforeseeable, unavoidable and insurmountable events such as disasters, war, government action, major public health events or backbone failures, responsibility follows their effect within legal limits; affected parties promptly explain and mitigate loss. On closure, we give required notice, resolve paid benefits and stop collecting and delete or anonymize information as required.

13. Account closure and termination

Use Me → Account Management → Close Account where available, or email us. We may require minimal identity verification. Resolve subscriptions, orders, benefits, complaints and disputes first. Cancel Apple renewals separately. After closure you cannot access chats, profiles, goals or entitlements. We delete or anonymize data while isolating lawfully retained transaction, security and complaint records. Stopping use, uninstalling or closing the account ends future-service obligations, but intellectual property, confidentiality, liability, dispute and naturally surviving provisions remain. We terminate services only for serious illegality or breach, danger, regulatory requirements, major risk or other lawful grounds; except urgent cases, reasons and a reasonable appeal opportunity are provided, with paid benefits handled lawfully.

14. Liability

Nothing excludes liability for personal injury or property losses caused by intentional misconduct or gross negligence where law prohibits exclusion. After meeting lawful security, warning and reasonable-care duties, we cannot guarantee every probabilistic AI response is accurate, complete, unique, current or fit for a purpose. Loss from knowingly using it as professional advice or the sole basis for major decisions is allocated by lawful responsibility and fault. Verified losses from controllable system errors, duplicate charges, missing benefits or abnormal data are corrected, restored, refunded or compensated lawfully. You are responsible proportionately for unlawful conduct, unauthorized content, infringement or attacks. Limitations apply only as law permits and do not remove statutory consumer rights to information, choice, fair dealing, remedies or termination.

15. Updates

We may update terms for legal, regulatory, functional, charging or operator changes. Material reductions of rights, increased duties, pricing, renewal or dispute changes receive advance conspicuous notice and renewed consent where required. Typographical, contact or immaterial corrections may be announced. Versions show publication and effective dates; current and necessary historical versions and consent records are maintained. If you disagree, stop affected features, cancel future subscriptions or close your account before the change takes effect. Existing orders, paid rights and disputes follow the purchase agreement, negotiation and law.

16. Notices

We may notify you through in-app notices, announcements, push, SMS, email or supplied contacts. Important renewal, price, security, service and rights notices use legally required conspicuous methods; ordinary operations or marketing does not replace legal notices. Keep contacts current and review account and transaction notices. We remain responsible for legally ineffective notice caused by us.

17. Governing law and disputes

Mainland Chinese law governs formation, validity, performance, interpretation and disputes. First seek amicable resolution through support. You can also lawfully seek consumer-association or regulatory assistance or mediation. If unresolved, either party may bring proceedings before a competent people's court. Statutory consumer choices of remedy and jurisdiction are not excluded.

18. Other provisions

Headings do not change meaning. Invalid or unenforceable provisions do not invalidate the rest and are interpreted or adjusted toward their lawful purpose. Delay in exercising rights does not waive them. Lawful special purchase or promotion rules that more clearly address a matter apply to that matter without unreasonably excluding major rights.

19. Contact

For terms, services, accounts, subscriptions, minors, AI safety and complaints, contact the operator at the address above or zigora@163.com. Suggested subjects: Terms inquiry / Account appeal / Orders and subscriptions / AI content complaint / Minor protection. We verify and handle requests promptly. Personal information requests follow the Privacy Policy's response periods and law.